Last updated: 15 January 2026
polarluxora B.V. ("we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website at polarluxora.world or use our retail customer behaviour analytics services.
We are the data controller for the personal data we process. Our registered office is located at Marktplein 45, 3044 WO Rotterdam, South Holland, Netherlands. Our company registration number is KvK85236974.
The data we collect includes personal information you provide directly to us, such as when you contact us, request information about our services, or subscribe to our newsletter. This may include your name, email address, telephone number, company name, and any messages or enquiries you send to us.
We also collect technical data automatically when you visit our website, including your IP address, browser type and version, operating system, referring website, pages viewed, and the date and time of your visit. This data collection helps us understand how visitors use our website and improve our services accordingly.
We use the personal data we collect to provide and improve our services, respond to your enquiries, send you requested information about our retail analytics platform, and communicate with you about our services. The use of your data enables us to deliver effective customer service and develop our analytics solutions to better serve the retail industry.
We may also use your information to comply with legal obligations, protect our legitimate business interests, and ensure the security and proper functioning of our website and services. All data processing is conducted in accordance with applicable data protection laws and our legitimate business interests.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, and request data portability where applicable.
You also have the right to withdraw your consent at any time where we rely on consent for processing your data. To exercise any of these rights, please contact us using the contact information provided below.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for which it was collected.
Contact enquiry data is typically retained for up to three years to enable us to respond to follow-up questions and maintain a record of our communications. Website analytics data is retained in accordance with our analytics provider's retention policies, typically up to 26 months.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal data.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us at privacy@polarluxora.world or by telephone at +31 102136533.
You can also contact us by post at: polarluxora B.V., Marktplein 45, 3044 WO Rotterdam, South Holland, Netherlands.
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date at the top of this page.
We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data and respect your privacy rights.