Last updated: 15 January 2026
By accessing and using the website polarluxora.world and any associated services provided by polarluxora B.V. ("polarluxora", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you and polarluxora B.V., a company registered in the Netherlands with registration number KvK85236974, located at Marktplein 45, 3044 WO Rotterdam, South Holland, Netherlands.
polarluxora provides retail customer behaviour analytics platforms and related services designed to help retailers understand and analyse customer behaviour patterns. Our services include analytics software, data processing, reporting tools, and consulting services related to retail analytics.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to our users.
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not use our services in any way that could damage, disable, overburden, or impair our systems or interfere with any other user's enjoyment of our services.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security.
When using our analytics services, you must ensure that you have appropriate consent and legal basis for any customer data you process through our platform, and you must comply with all applicable data protection laws including the General Data Protection Regulation (GDPR).
All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and analytics algorithms, are owned by polarluxora or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of our services or included software.
Any feedback, suggestions, or ideas you provide to us regarding our services may be used by polarluxora without restriction or compensation to you.
Our collection and use of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the processing of your data as described in our Privacy Policy.
For analytics services, you acknowledge that polarluxora acts as a data processor for customer data you provide, and you remain the data controller responsible for ensuring lawful processing of such data.
To the maximum extent permitted by law, polarluxora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services.
Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you to polarluxora in the twelve months preceding the claim.
We do not warrant that our services will be uninterrupted, secure, or error-free, or that any defects will be corrected. Your use of our services is at your own risk.
You agree to indemnify and hold harmless polarluxora, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of another party.
These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
If you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights as a consumer.
Either party may terminate these Terms at any time with reasonable notice. polarluxora may terminate or suspend your access to our services immediately if you breach these Terms or engage in any conduct that we determine to be harmful to our business or other users.
Upon termination, your right to use our services will cease immediately, and we may delete your account and data in accordance with our data retention policies. Provisions of these Terms that by their nature should survive termination shall remain in effect after termination.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
If you have any questions about these Terms, please contact us at legal@polarluxora.world or by post at polarluxora B.V., Marktplein 45, 3044 WO Rotterdam, South Holland, Netherlands.